FAQs

1. What makes Dirty Graphix unique?

Dirty Graphix is the industry leader in custom graphic wraps for heavy equipment. In fact, Dirty Graphix is the only company that provides pre-cut wraps created to be installed by the customer. This eliminates the need to be located near a shop or pay extra for labor and installation. Dirty Graphix was created by an industry expert who recognized the need and opportunity to provide cutting-edge branding solutions while simultaneously protecting the exterior of your equipment. 

2. What does Dirty Graphix specialize in?

Dirty Graphix specializes in custom wrap kits for heavy equipment. Our wraps are a next-level branding solution for your business and will help you stand out as a leader in your industry.

3. Where are Dirty Graphix wrap kits made?

Our custom wrap kits are proudly made in the United States.

4. Are Dirty Graphix wrap kits tough enough to withstand the work I do?

Absolutely. These are not your average graphic vinyl wraps. We know firsthand the harsh conditions heavy equipment is required to run in. Our industry experience led us to design our wraps with durability as a top priority, to provide a tough layer of protection to your heavy equipment. Not convinced? Check out our testimonials.

5. What are Dirty Graphix wraps made from?

*All wraps are made of UV-resistant vinyl with air-pass technology for bubble-free installation and high impact laminate.

*Our Gloss, Matte, Chrome Gloss, Chrome Matte, and Prismatic finishes are 21 mil thick, 5x thicker than standard vehicle wrap. Gravel Guard is our toughest finish yet at an unmatched 31 mil.

1. What do I need to know when selecting colors for my wrap?

Due to color limitations, or faded plastics and other conditions, printed colors may be slightly different from the color of your machine. Our colors are color-approved and tested by us to be the closest match possible on our end. All wraps have seams and do not cover every single square inch. Colors are displayed to be as close as possible, but computers and other devices may display them differently.

2. How do I customize my heavy equipment wrap kit?

You can click on one of several buttons you will find throughout the home page prompting you to start customizing or select “WRAP KITS” from the main navigation menu. From there, you will simply follow the prompts to select your customization preferences. 

3. Do I need experience to design and customize my wrap kit?

Absolutely not. Zero experience is required. Our process is easy to follow; even for those who lack creativity or technology skills. Trust us. You are more than capable, but if you don't feel comfortable, email info@dirtygraphix.com with your questions.

Also, you will always receive a mockup of your design, and have the opportunity to make revisions. Your order is sent to production only after we've received your final approval.

4. What if I don't see a design that I like, or still don't feel comfortable customizing my wrap kit?

There is the option to order a custom one-off design for all models listed on our site. This option is listed with the other designs. Choosing this option means you will work with a designer to solidify a design, tailored to your preferences. If you are still unsure, send us an email to info@dirtygraphix.com, and we will be happy to work with you.

5. What type of equipment can Dirty Graphix make wrap kits for?

We specialize in wrap kits for a variety of equipment ranging from mini skid steers and skid loaders to excavators, dozers and tractors. We do NOT wrap trucks, trailers, lawn mowers, etc.. If you don't see your equipment available, complete the request form, paying attention to the requirements.

6. What if I don't see my equipment listed on your website?

We are continually adding to our existing long list of models that we can create graphic wraps for. Please contact us if you don’t see your machine and we will do our best to accommodate you. 

7. What is the difference between the finish options?

Our finishes all have a different look to them, and it really comes down to personal style and preference. They all are at a minimum 5x thicker than average wrap, and are designed to withstand rugged conditions.

Read the descriptions below to learn more

• Gloss: Designed to amplify all colors for a striking, vibrant look. Its natural shine and reflections bring your graphics to life, ensuring a bold look that stands out. At 21 mil thick, it’s five times tougher than the average vehicle wrap, built to withstand demanding conditions while maintaining a sharp appearance.
• Matte: Enhance your brand with a sophisticated, professional finish. Matte finish gives a smooth, natural appearance that reduces reflections and mutes any shine. At 21 mil, this straightforward finish is five times more durable than typical vehicle wraps, making a subtle yet bold statement.
• Chrome Gloss: This eye-catching finish gives a flashy, mirror-like appearance that reflects light and enhances colors with metallic brilliance. Five times thicker than standard vehicle wrap at 21 mil, it's designed to make a bold statement and ensure your brand gets noticed.
• Chrome Matte: A more refined, reflective look without overwhelming shine, balancing attention-grabbing appeal with subtlety. It provides that sought-after metallic appearance in a more muted, sophisticated style. With a thickness of 21 mil, it’s five times tougher than standard vehicle wrap, giving you both style and substance.
• Prismatic: Catching the light from every angle, this stunning option creates a striking shimmer with multi-colored flakes embedded into the wrap. It adds an eye-popping layer of distinction to your equipment, showcasing your brand and style in a bold way.  At 21 mil, it’s five times thicker than standard wraps ensuring your equipment turns heads even in the toughest conditions. 
• Gravel Guard: Designed for rugged protection, this finish features a roughened surface that mimics a spray-in truck bed liner, providing unmatched durability. It’s specifically engineered to withstand the harshest environments and conditions, without sacrificing style. With a thickness of 31 mil, it’s our toughest finish yet.

8. Where can I see examples of the different finish options?

After you select a make and model, you'll be brought to the customization page. The "finish" section has thumbnails of all our finishes. Hover over each thumbnail to enlarge the photo to help you make a decision.

9. Can I upload my logo and does it cost extra?

Yes, you can upload your logo. You will need to use the notes section to indicate where you would like your logo placed. Revisions to this can be made during the mockup approval process. It does not cost extra to upload your logo.

8. What image formats and sizes are acceptable for uploading my logo?

Logo files should be no more than 15MB, and must be in one of the following formats:

- PDF (Portable Document Format)

- AI (Adobe Illustrator Document)

- PSD (Photoshop Document)

- EPS (Encapsulated PostScript)

10. What if I can't obtain my logo in the correct format?

If you are unable to obtain your logo in one of these formats - PDF, AI, PSD OR EPS, don't worry. We offer a LOGO RECREATION service to resolve this issue and keep your order moving.

LOGO RECREATION - $99-$259

* Our designers will recreate your logo in the correct format based on the information you provide us.

* You will receive your recreated logo in the correct format to keep for whatever other branding needs you have.

* We will be able to use your recreated logo in your design as you intended.

For more information on this, email info@dirtygraphix.com or call 651-390-0439 ext. 1

11. Can I add a trademarked logo to my machine that doesn't match the actual brand (ie. adding a Bobcat logo to a CAT machine)?

Absolutely NOT. There is a mile-long list of reasons why you cannot do this legally and ethically. You are only able to add your personal logo or the logo of your machine's actual brand. At Dirty Graphix, we run our business with integrity and do not settle for anything less.

1. Where and how should my wrap kit be stored before installation?

Before installation, all wraps need to be stored indoors where temperatures are 60 degrees Fahrenheit or above, and the humidity level is ideally around 45%. This ensures the wrap does not shrink before installation. 

2. How do I install my wrap kit?

Check out our graphic wrap installation guide under the "Installation Guide" tab located under the "Info" menu selection.

3. How do I remove my wrap kit?

A little heat (ie. heat gun, hair dryer) will help you remove the pieces of your wrap kit.

4. What tools/supplies do I need to install my wrap kit?

Our application kit and a heat gun (or hair dryer) are all you will need to install your graphic wrap. Application kits can be added to your order by selecting the option while choosing your customization preferences.

5. What if I mess up the installation process?

With our step-by-step installation guide and how-to videos, It's hard to make a mistake. However, if you do end up needing a new piece, reach out ASAP to discuss the replacement process, or complete the replacement form.

1. What is the process of ordering a wrap kit?

• Customize: You design and customize your wrap.
• Place Order: Add your wrap to your cart and complete the checkout and shipping process. 
• Mockup: Dirty Graphix then receives your order to review and will create a mockup of your wrap kit and send it to you via the email address you used when ordering.
• Approval: You will be able to approve the mockup or reject it if there are changes you'd like to make. If rejected, you will communicate with a designer to perfect your wrap. We will not move forward with production until you are satisfied and have approved your mockup.
• Production: Once your mockup is approved, Dirty Graphix can send your wrap kit to production.
• Shipping: Finally, your wrap will be shipped, and you will receive it in approximately 10-14 business days, ready for you to install.

2. Will I get a mockup of my wrap design?

Yes, you will get a mockup approximately 3-5 business days AFTER you place your order. We do not do mockups before placing an order, for any reason.

This mockup will be emailed to the email address used at checkout so you can review and approve it before production begins. Please make sure to check your:

• Inbox
• Spam or junk folder
• Promotions folder

3. Why do I need to approve a mockup?

The mockup is your opportunity to review exactly how your wrap will look before it is printed. It confirms things like:

• Graphics
• Colors
• Logo placement
• Equipment fitment
• Spelling and information

Final production begins only after your explicit approval of the mockup. By approving the mockup, you confirm your understanding that the design displayed is precisely what will be printed.

4. What happens if I don't approve my mockup?

Your wrap will NOT be sent to production, and your order will remain on hold until approval is received.

Customers are responsible for monitoring their email for mockup approval requests. While our team will follow up if we don't hear back, please be aware that orders are not eligible for a refund after 45 days. If approval is not provided within this timeframe, the order will be issued as store credit that can be used within one year of the issue date.

5. Can I order replacement parts for my wrap kit?

Absolutely. Accidents happen, and we have your back. If you need a replacement piece, complete the replacement request form. If you do end up needing a new piece, we will be happy to replace ONE piece on us. You just pay shipping. Any additional pieces needed can be purchased at cost plus shipping and handling for up to one year from the time your original order was placed. 

6. Can I make changes to my order after it has been placed?

Yes, you can wait to receive a mockup of your wrap and then work with the designer to make any necessary changes, or email customerservice@dirtygraphix.com within 24 hours of your original order or call 651-390-0439. 

7. Can I cancel my order?

Orders may be canceled within 24 hours for a full refund if design work has not yet started.

If a designer has already started your mockup, canceled orders will be refunded minus a $250 design/mockup fee.

Orders cannot be refunded after 45 days from the order date. If an order is canceled after 45 days, store credit may be issued at our discretion. Store credit must be used toward a wrap kit and cannot be redeemed for cash or used for other merchandise.

Store credit is non-refundable and non-transferable, and must be used within one year of issue date.

1. Where does Dirty Graphix ship to?

We can ship worldwide. Please note that Dirty Graphix is not responsible for any international import taxes or duty fees. We cannot insure international orders outside the U.S. and Canada.

2. How long will it take to receive my order?

Several factors can impact this timeline, such as the mockup approval process, revisions, and third-party shipping carriers, but overall, you can expect to receive your wrap kit in 10-15 business days.

3. How much is shipping?

The price of shipping varies based on the weight of your order and location and will be calculated at checkout.

4. What if my package is lost?

If your package appears lost or was marked delivered but cannot be located, contact us so we can begin a carrier investigation.

Carrier investigations may take up to 10+ business days. If the carrier confirms the package was lost in transit, we will replace the order.

Refunds are not issued for lost packages.

1. What is Dirty Graphix's return policy?

We do not accept returns. We are a print-on-demand company, meaning your wrap is printed specifically for you and your customization options, and your approval of the design. If the return request is due to a mistake on our part, we will absolutely make it right.

2. Is my wrap kit covered under warranty?

Dirty Graphix graphic wrap kits do NOT come with a warranty. Our wraps are designed for durability to withstand rugged conditions, but they are expected to accrue normal wear and tear over time. Dirty Graphix is not liable for improper installation or everyday wear and tear.

It is your responsibility to thoroughly inspect your wrap kit upon receiving it and before installation. Should you find a printing defect, please contact us immediately. We will need pictures and/or video detailing the issue.

3. What if I do not like my custom wrap kit or change my mind about my purchase after I receive it?

Because every wrap kit is custom printed specifically for your order, we cannot accept returns due to:

• Design preference changes
• Customer design choices
• Change of mind after production

Our designers send mockups so you can review the design carefully and get your final approval before production.

1. Who can I contact for questions and concerns I wasn't able to find in the FAQs?

Our team can be reached via our contact form, email or by phone. If we are unable to answer your call, please record a detailed message so we can be in touch as soon as possible.

Email: info@dirtygraphix.com

Phone: 651-390-0439

2. Where can I submit a review of my wrap kit or my overall experience working with Dirty Graphix?

The success and reputation of our company relies on your praise and feedback. You may always email us, but it is even more helpful to tell us what you love about Dirty Graphix on our Google Business page or social media accounts - Facebook and Instagram.

3. Where can I see photos of equipment with a Dirty Graphix wrap kit?

Check out our social media gallery located at the bottom of our home page, or head directly to our Instagram  @dirtygraphixinc or Facebook to view our feed. Don't forget to click 'FOLLOW' while you are there.

4. Where can I post photos of my equipment once the wrap kit has been installed?

You can post them on our Facebook or tag us on Instagram  @dirtygraphixinc. You can also email them to us at info@dirtygraphix.com, and we will gladly post them on our pages and tag you. 

1. About Big Frig coolers

Big Frig excels in crafting high-performance coolers, designed to endure rugged outdoor conditions. Their coolers merge durability, and innovative features, to the highest quality products.

2. Why does Dirty Graphix choose Big Frig to partner with?

Big Frig's reputation for durable, high-quality coolers aligns with Dirty Graphix's dedication to providing top-tier branding and design solutions. Together, they enhance customer's experiences by combining reliable functionality with visually striking aesthetics.

3. How do I customize a Big Frig cooler?

Cooler customization follows the same process as customizing a Dirty Graphix wrap. Customers have the freedom to choose from a wide variety of customizable designs, choose specific colors, and upload logos. There is also an option to create a custom one-off cooler in which you will work with a designer.

4. What are the cooler size options and their features?

• 10qt: Holds 11 pounds of ice that stays cold for 3+ days. It can hold 14, 12oz cans
• 20qt: Holds 19 pounds of ice that stays cold for 5+ days. It can hold 30 12oz cans
• 45qt: Holds 47 pounds of ice that stays cold for 7+ days. It can hold 64 12oz cans
• 70qt: This wheeled model holds 79 pounds of ice that stays cold for 10+ days, and holds 96 12oz cans. This heavy-duty, wheeled cooler is ready to roll with you wherever you go.

5. Can I return my cooler if I don't like it?

We do not accept returns on customized products. If there is an issue with your order, please email info@dirtygraphix.com, and we will work with you to get it resolved.

6. Will my Big Frig cooler arrive wrapped or will I have to apply the wrap?

Your Big Frig cooler will arrive already wrapped, ready to use.